Office Address

HNG Ceylon Tours (PVT) LTD
Wasana, Mahena, Devinuwara, Mathara

Frequently Asked Questions

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FAQ

Questions & Answers

Find answers to commonly asked questions about our tours, services, and travel in Sri Lanka.

General Information

What is HNG Ceylon Tours?

HNG Ceylon Tours is a leading tour operator in Sri Lanka, offering personalized travel experiences, custom tours, and transportation services throughout the island. We specialize in creating memorable journeys that showcase the best of Sri Lanka's natural beauty, culture, and heritage.

How can I book a tour with HNG Ceylon Tours?

You can book a tour through our website by filling out the custom tour form, sending us an email at info@hngceylontours.com, or by calling us at +94 775356866. We will respond promptly to confirm your booking and provide further details.

What types of tours do you offer?

We offer a variety of tours including cultural tours, wildlife safaris, beach getaways, hill country experiences, adventure tours, and fully customized itineraries tailored to your preferences and interests.

Do you provide transportation services?

Yes, we provide various transportation options including private cars with drivers, vans, and minibusses. All our vehicles are air-conditioned and maintained to high standards for your comfort and safety.

Booking & Payment

What payment methods do you accept?

We accept bank transfers, credit/debit cards (Visa, MasterCard), and cash payments. For international travelers, we also accept PayPal and other secure online payment methods.

Is a deposit required to confirm my booking?

Yes, a 20% non-refundable deposit is required to confirm your booking. The remaining balance must be paid 30 days prior to the tour start date, unless otherwise specified in your booking confirmation.

Can I modify my booking after confirmation?

Yes, you can request modifications to your booking. We will accommodate changes when possible, subject to availability. Please note that modifications may incur additional charges depending on the nature of the changes.

What is your cancellation policy?

Our standard cancellation policy is as follows: Cancellations 60+ days before the tour receive a full refund minus the deposit. Cancellations 30-59 days before receive a 50% refund minus the deposit. Cancellations less than 30 days before the tour are not eligible for a refund. We recommend purchasing travel insurance to protect against unforeseen circumstances.

Tour Logistics

Do your tours include accommodation?

Yes, our package tours include accommodation as specified in the itinerary. For custom tours, we can arrange accommodation according to your preferences and budget, from luxury resorts to boutique hotels and guesthouses.

Are meals included in the tour packages?

Most of our tour packages include breakfast. Some tours also include lunch and/or dinner as specified in the itinerary. We can accommodate special dietary requirements with advance notice.

Do you provide airport pickup and drop-off services?

Yes, we offer airport pickup and drop-off services. Our representative will meet you at the arrival terminal with a name board and assist you with your luggage.

What languages do your guides speak?

Our guides are fluent in English. We can also arrange guides who speak other languages such as German, French, Spanish, Italian, Chinese, and Russian upon request, subject to availability.

Travel Information

Do I need a visa to visit Sri Lanka?

Most visitors to Sri Lanka require an Electronic Travel Authorization (ETA) or visa. You can apply for an ETA online through the official Sri Lanka ETA website. Some nationalities are eligible for visa on arrival. We recommend checking the latest visa requirements based on your nationality before traveling.

What is the best time to visit Sri Lanka?

Sri Lanka can be visited year-round, but the best time depends on which region you plan to visit. The southwest coast and hill country are best from December to March, while the east coast is ideal from April to September. The cultural triangle in the center can be visited throughout the year.

What should I pack for my trip to Sri Lanka?

We recommend lightweight, breathable clothing for the coastal areas and warmer layers for the hill country. Modest clothing is required when visiting religious sites. Other essentials include sun protection, insect repellent, comfortable walking shoes, and any necessary medications.

Is Sri Lanka safe for tourists?

Yes, Sri Lanka is generally safe for tourists. Like any destination, it's important to take normal precautions regarding personal belongings and be aware of your surroundings. Our guides are knowledgeable about local conditions and will help ensure your safety throughout your tour.

Still have questions?

If you cannot find answer to your question in our FAQ, you can always contact us.